Refund policy

Effective Date: 23 April 2026

Welcome to kstkitchify.com. We value your trust and aim to provide a smooth and satisfying shopping experience. This Return & Refund Policy outlines the terms and conditions under which returns, refunds, and exchanges are accepted for purchases made through our website.

By placing an order with us, you agree to the terms outlined below.

1. Overview

At kstkitchify.com, we specialize in Home & Kitchen products. We strive to ensure that every product delivered meets high-quality standards. However, if you are not completely satisfied with your purchase, we are here to help.

This policy explains:

  • Eligibility for returns
  • Refund conditions
  • Exchange procedures
  • Non-returnable items
  • Timeline for processing

2. Return Eligibility

You may request a return if the product meets the following conditions:

  • The return request is made within 7 days of delivery
  • The item is unused, unwashed, and in original condition
  • The product is returned with original packaging, tags, and accessories
  • A valid proof of purchase (order ID or invoice) is provided

Valid Reasons for Return:

  • Damaged product received
  • Defective or non-functional item
  • Wrong product delivered
  • Missing parts or accessories

3. Non-Returnable Items

Certain products are not eligible for return due to hygiene, safety, or nature of the item. These include:

  • Used or damaged items (caused by customer)
  • Products without original packaging
  • Clearance or sale items (unless defective)
  • Perishable goods (if applicable)
  • Customized or personalized items

We reserve the right to refuse returns that do not meet our policy criteria.

4. Return Process

To initiate a return, please follow these steps:

Step 1: Request Return

Email us at kstkitchify@gmail.com with:

  • Order ID
  • Product name
  • Reason for return
  • Clear images/videos of the product (if damaged or defective)

Step 2: Approval

Once your request is reviewed, we will:

  • Approve the return request
  • Provide return instructions
  • Share return shipping details

Step 3: Ship the Product

After approval:

  • Pack the item securely
  • Send it to our return address
  • Share tracking details with us

Return Address:
33/6 Murari Pukur Road
BRS-XI, Block-1, Flat-2
Kolkata, West Bengal
Pin Code – 700067

5. Return Shipping Charges

  • If the return is due to our error (damaged/wrong product), we will bear the return shipping cost
  • If the return is due to customer preference (change of mind), the customer must pay the return shipping charges

We recommend using a trackable shipping service.

6. Refund Policy

Once we receive and inspect the returned product:

Refund Approval

  • Refunds are processed only after quality inspection
  • If approved, the refund will be initiated

Refund Timeline

  • Refunds are processed within 5–7 business days after approval
  • The amount will be credited to the original payment method

Cash on Delivery (COD) Orders

For COD orders:

  • Refund will be processed via bank transfer or UPI
  • Customers must provide bank details for processing

7. Partial Refunds

In certain cases, only partial refunds may be granted:

  • Product returned in damaged condition (customer caused)
  • Missing parts or accessories
  • Product not in original condition

The refund amount will be adjusted accordingly after evaluation.

8. Exchange Policy

We offer exchanges only in the following cases:

  • Wrong product delivered
  • Defective item received

Exchange Conditions:

  • Request must be made within 7 days of delivery
  • Product must be unused and in original packaging

If the requested item is not available, we will issue a refund instead.

9. Cancellation Policy

Orders can be cancelled under the following conditions:

  • Before the product is shipped
  • Within a limited time after placing the order

Once the order is shipped, cancellation is not possible. You may request a return after delivery.

10. Damaged or Defective Products

If you receive a damaged or defective product:

  • Inform us within 48 hours of delivery
  • Share clear photos/videos as proof

Failure to report within this timeframe may result in rejection of the claim.

11. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • Processing time may vary depending on your bank

If the issue persists, contact us at kstkitchify@gmail.com.

12. Contact Information

For any return or refund-related queries, contact us:

Store Name: kstkitchify.com
Email: kstkitchify@gmail.com
Phone: 9830568975

Address:
33/6 Murari Pukur Road
BRS-XI, Block-1, Flat-2
Kolkata, West Bengal – 700067

13. Legal Compliance

This Return & Refund Policy is governed by applicable laws of India, including consumer protection regulations. We ensure transparency and fairness in all transactions.

GST No: 19APYPM8838D1Z1

14. Important Notes

  • We reserve the right to update this policy at any time
  • Changes will be posted on this page
  • Continued use of the website implies acceptance of updated terms

15. Customer Satisfaction Commitment

At kstkitchify.com, customer satisfaction is our top priority. We continuously strive to improve our services and product quality. Your feedback is always welcome and helps us serve you better.