Shipping policy
Welcome to kstkitchify.com, your trusted destination for premium Home & Kitchen products. We are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines all the essential details regarding order processing, shipping timelines, charges, and delivery expectations.
1. Order Processing Time
At kstkitchify.com, we strive to process all orders quickly and efficiently.
- All orders are processed within 1–3 business days (excluding Sundays and public holidays).
- Orders placed after business hours or on weekends will be processed on the next working day.
- During peak seasons, sales, or promotional events, processing time may extend slightly due to high demand.
Once your order is processed, it will be handed over to our shipping partners for delivery.
2. Shipping Time & Delivery Duration
We deliver across India with reliable courier partners to ensure timely delivery.
Estimated Delivery Time:
- Metro Cities: 3–5 business days
- Tier 2 Cities: 4–7 business days
- Rural/Remote Areas: 5–9 business days
Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances such as weather conditions, strikes, or logistical delays.
3. Shipping Charges
We aim to keep shipping affordable and transparent.
- Free Shipping: Available on selected products or promotional offers.
- Standard Shipping Charges: ₹49 – ₹99 depending on product weight and location.
- Cash on Delivery (COD) Charges: Additional ₹50 may apply.
All applicable shipping charges will be clearly displayed at checkout before completing your purchase.
4. Order Tracking
Once your order is shipped, you will receive:
- A Shipping Confirmation Email
- A Tracking ID and Tracking Link
You can track your order in real-time using the provided link. If you face any issues with tracking, feel free to contact us.
5. Delivery Partners
We work with reputed courier and logistics companies to ensure safe delivery, including:
- Delhivery
- Blue Dart
- Ecom Express
- India Post
The courier partner is selected based on your delivery location for faster service.
6. Cash on Delivery (COD) Policy
We offer Cash on Delivery (COD) for customer convenience.
- COD is available on eligible pin codes across India.
- Please ensure someone is available at the delivery address to receive and pay for the order.
- Repeated COD order rejections may lead to restriction of COD services for your account.
7. Address Accuracy
Customers are responsible for providing accurate and complete shipping details.
Please ensure:
- Correct Name
- Complete Address with Landmark
- Valid Pin Code
- Active Phone Number
Incorrect or incomplete details may result in delays or failed delivery. In such cases, re-shipping charges may apply.
8. Delivery Attempts
Our courier partners will typically make 2–3 delivery attempts.
If the delivery fails due to:
- Customer unavailability
- Incorrect address
- Non-response to calls
The package may be returned to us. Re-delivery will require additional charges.
9. Delays & Unforeseen Circumstances
While we aim for timely delivery, delays may occur due to:
- Weather disruptions
- Natural disasters
- Government restrictions
- Courier service issues
- High order volume during festive seasons
In such cases, we request your patience and understanding. We will keep you informed about any significant delays.
10. Damaged or Open Package Delivery
We take utmost care in packaging your products securely.
However, if you receive:
- A damaged package
- An open or tampered parcel
Please:
- Do not accept the delivery if visibly damaged.
- Record a video while opening the package (if accepted).
- Contact us immediately at kstkitchify@gmail.com or call 9830568975.
This helps us resolve your issue quickly.
11. Partial Shipments
In some cases, your order may be shipped in multiple packages due to:
- Product availability
- Warehouse locations
You will receive separate tracking details for each shipment if applicable.
12. International Shipping
Currently, kstkitchify.com only ships within India. We do not offer international shipping at this time.
13. Order Cancellation & Shipping
- Orders can be canceled before they are shipped.
- Once shipped, cancellation is not possible.
- You may initiate a return after delivery as per our Return Policy.
14. Contact Information
If you have any questions regarding shipping, feel free to contact us:
Store Name: kstkitchify.com
Email: kstkitchify@gmail.com
Phone: 9830568975
Address:
33/6 Murari Pukur Road
BRS-XI, Block-1, Flat-2
Kolkata – 700067
West Bengal, India
GST No: 19APYPM8838D1Z1
15. Customer Support Commitment
At kstkitchify.com, customer satisfaction is our priority. We are dedicated to providing:
- Fast and secure shipping
- Reliable tracking support
- Quick resolution of issues
Our support team is always ready to assist you with any shipping-related concerns.
16. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
We recommend reviewing this page periodically to stay informed.